Privacy Policy
Last updated: July 22, 2026
Before you publish this: this policy is a starting draft, not legal advice — it hasn't been reviewed by a lawyer. Have a qualified professional check it against Indian data protection law (the DPDP Act, 2023) and any Bhutan-specific requirements before this goes live, especially since you collect names, phone numbers, and emails through contact forms.
Ember Codes ("we," "us," or "our") operates embercodes.com (the "Site"). This policy explains what information we collect when you visit or use the Site, why we collect it, and what choices you have.
Information we collect
We collect information in two ways: information you give us directly, and information collected automatically as you browse.
- Information you provide — when you fill out a form (strategy call request, free audit request, newsletter signup, contact form) or message us on WhatsApp, we receive your name, email address, phone number, and any project details you share.
- Information collected automatically — like most websites, we may use analytics tools that collect your approximate location, device and browser type, pages visited, and how you interact with the Site, typically through cookies or similar technologies.
How we use your information
- To respond to your enquiry and follow up on strategy call or audit requests
- To send the content you specifically requested (e.g. a website audit report, a newsletter you opted into)
- To understand how visitors use the Site, so we can improve it
- To meet legal or contractual obligations, where relevant
We do not sell your personal information to third parties.
Cookies and analytics
We may use tools such as Google Analytics to understand Site traffic and usage patterns. These tools may set cookies in your browser. You can disable cookies through your browser settings, though some parts of the Site may not work as intended if you do.
Third-party services
We rely on a small number of third-party services to run the Site and respond to enquiries, which may process your data on our behalf:
- Our website hosting provider
- WhatsApp Business, for messages you choose to send us
- Email or form-handling services used to route enquiries to our team
- Analytics providers, such as Google Analytics
Each of these providers has its own privacy practices governing how they handle data.
Data retention
We keep enquiry and contact information for as long as reasonably needed to respond to you, maintain our client records, or meet legal obligations — after which we aim to delete or anonymize it.
Data security
We take reasonable steps to protect the information you share with us, but no method of transmission or storage is completely secure, and we can't guarantee absolute security.
Your rights
You can ask us to access, correct, or delete the personal information we hold about you at any time by contacting us using the details below. We'll respond as promptly as we reasonably can.
Children's privacy
The Site is intended for business visitors and is not directed at children. We do not knowingly collect personal information from children.
Changes to this policy
We may update this policy from time to time. The "last updated" date at the top of this page reflects the most recent revision.
Contact us
If you have questions about this policy or how we handle your information, reach out:
- Email: hello@embercodes.com
- Phone / WhatsApp: +91 75018 57850
- Address: Siliguri, West Bengal, India